Five-star service begins with employees, and service is more important than ever in tough, tight, and competitive markets. Excellent guest service is not an expense, but an investment. Move beyond the standard guest service training and get recognized for implementing and achieving guest service best practices. This entry-level class is great for those new to guest service roles or for seasoned front-line staffers looking for a refresher on best practices.
The course includes four hours of expert instruction with a workbook that is yours to keep, as well as entrance to the American Hotel and Lodging Exam for the Certified Guest Service Professional Certification.
Date: Tuesday, June 4, 2019, from 9 a.m. - 1 p.m.
Cost: $89
For more information, contact: Ann Nygard, Director of Center for Professional Studies
Ann.Nygard@NorthernVermont.edu
802.626.4867